Job Summary Process incoming calls and email correspondence from prospective and current clients Supervise proper forensics/data recovery case assignment/creation Serve as a customer liaison, and provide proactive solutions to clients Collaborate with other departments to ensure customer satisfaction/expedited issue resolution Assist clients with forensic data review, and educate them regarding software use Generate deliverable reports for clients Responsibilities Act as customer advocate, maintain ownership of client request and ongoing communication. Engage in cross-departmental collaboration with other departments (Sales, Analytics, Logistics) to ensure case progress, and customer issue resolution. Communicate with clients by phone/email correspondence regarding case progress (time frames, payments, case status, documentation). Conduct data entry to input client information into Customer Relationship Management (CRM) software. Perform case assignment to appropriate members of the Sales Department. Review forensic data with clients, train the client regarding digital forensics software suite use. Support and maintain quality service culture in the Customer Service Department. Develop high degree of proficiency with supported digital forensics software. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy (Helpful, but not required) Requirements: Experience in technical support environment (Preferred, but not required ). Technical aptitude (hardware/software) and curiosity. Exceptional critical thinking and problem-solving skills. Experience in an inbound call center or direct customer relations is preferred. Effective communication skills (written/verbal). Ability to thrive in fast paced environment. Apply Now!
