Responsibilities

• Develop an in-depth understanding of digital forensics services
• Answer inbound calls with authority and professionalism
• Maintain positive relationships with clients
• Manage sales queue effectively
• Respond to client inquiries and follow up in timely manner

REQUIREMENTS:

• 3+ years Experience in Sales
• Previous Customer Service experience preferred.
• Call Center experience a plus
• Basic Computer skills (including Word, Excel and Outlook)
• Rapid learner - able to learn and has the desire to learn
• Self-motivated
• Engaging personality with strong communication, presentation & listening skills
• Positive attitude and the ability to work well individually, as well as within a team
• Pleasant and professional demeanor in all client communications
• Maintain a professional appearance
• Excellent English language skills, in both written and verbal communications

Responsibilities

• Interpret data, analyze results and provide ongoing reports
• Identify, analyze, and interpret trends or patterns in data sets
• Filter and “clean” data by reviewing forensics reports
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities

REQUIREMENTS:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Experience with information technology systems and processes.
• Bachelor’s degree or equivalent industry experience.
• Fluent in written and spoken English.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy (Helpful, but not required)

Responsibilities

• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

REQUIREMENTS:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree